RETURNS AND REFUNDS POLICY

Because every Paper Moon book is created especially for one person, our returns policy works a little differently from that of a standard off-the-shelf product.

Personalised Orders

Every Paper Moon astrology book is individually created using the name and birth details provided with your order.

Because personalised books cannot ordinarily be resold, we do not generally offer returns, exchanges or refunds for change of mind once work on your personalised book has begun.

This does not affect any rights you may have under the Australian Consumer Law.

Please Check Your Details Carefully

The astrology and personalisation within your book are created from the information you provide when ordering, so please check all details carefully before completing your purchase.

This includes the name as you would like it printed on the cover, date of birth, exact local time of birth, and town/city and country of birth.

If you realise you have made a mistake after placing your order, please contact Paper Moon Designs as soon as possible.

If work on your book has not yet begun, we will be happy to correct the details where possible.

If the book has already been created or submitted for printing, it may no longer be possible to make changes without recreating or reprinting the book. In these circumstances, additional costs may apply.

If Paper Moon Designs Makes an Error

Every personalised book is carefully checked before being submitted for printing. However, if we have made an error in the preparation or personalisation of your book, please contact us as soon as reasonably possible.

We will review the issue and, where appropriate, arrange a correction, replacement or other suitable remedy.

Damaged or Faulty Books

If your book arrives damaged, has a printing or manufacturing fault, or otherwise does not meet the consumer guarantees that apply to your purchase, please contact us as soon as reasonably possible.

Please include your order details and, where appropriate, photographs showing the problem. This will help us assess what has happened and arrange the appropriate next step.

Depending on the circumstances and your rights under Australian Consumer Law, the appropriate remedy may include a replacement, refund or another remedy.

Delivery Problems

If your book has not arrived within the expected timeframe, please contact us so that we can investigate.

Printing and delivery times are estimates and occasional delays can occur. However, if your order appears to have been lost or there is another problem with delivery, we will work with you to determine the appropriate next step.

Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Need Some Help?

If there is a problem with your order, or you are unsure whether your situation is covered by this policy, please get in touch through the Contact page.

We’ll be happy to help.